Company: AIR IT
Job Type: Full Time
Hours of Work: TBC
Closing Date: May 1, 2021
We are AIR IT, a responsive, client-focused and award-winning Managed Service Provider, helping clients achieve success and transformation through their IT and communications. Independently ranked as one of the UK’s top and most progressive Managed Service Providers (MSP), we are a mature, well-established and trusted strategic technology partner with over 15 years of industry experience.
It’s an exciting time to join our team – we have recently acquired Concise Technologies. Like Air IT, Concise is a well-established, IT/Telecoms Managed Service Provider in its own right, providing outstanding service to a growing number of clients.
This is a fantastic opportunity to join a market-leading company that invests in it’s people. We offer great career progression and learning opportunities to gain additional industry-standard IT based qualifications.
Our ideal candidate will have previously worked as a support engineer / analyst, ideally within a Managed Service environment. Outstanding customer service coupled with clear verbal and written communication skills are key.
What you will be doing:
Providing efficient and effective customer service to end users and other stakeholders
Acting as the first point of contact for technical service requests
Troubleshooting of client machines & basic tasks
Providing 1st line diagnosis and resolution with a high level of first-time fixes
Responding appropriately to more complex problems through escalation
Prioritisation and management of workload to ensure client SLAs are met
What we need from you:
Ideally have previous experience providing IT support
Exemplary customer service and problem-solving skills
Proficient in Microsoft Office programmes
Basic technical understanding of Networks – WAN and LAN connectivity, routers, firewalls etc.
The ability to build, configure, administer and support
Ability to multi-task and adapt to changes quickly