Careers at Gadbrook Park

x2 Customer Experience Resource Planner

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 37 Hours per week (to be worked flexibly in line with business needs)
Location: Based at Gadbrook, Northwich (supports flexible home working)
Closing Date: November 12, 2021
Salary: £24,411 per annum pro rata
Location: Based at Gadbrook, Northwich (supports flexible home working)

Weaver Vale Housing Trust has an exciting opportunity for two Customer Experience Planners to join our first point of contact Customer Hub. We need someone who can work within a multi discipline team delivering excellent levels of customer service. You’ll be responsible for providing a first-class planning and appointing service, tracking registered orders through to completion ensuring optimum utilisation of the workforse, whilst providing excellent levels of customer service

Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:

Ensuring the customer experience is a positive one by being proactive and ensuring clear and effective communication with internal and external customers.

Supporting continuous service improvements across the Customer Experience teams.

Work in partnership with other service areas and agencies to achieve high levels of customer care.
The successful candidate must have administration experience, be self-motivated and organised, with strong accuracy, interpersonal and communication skills.
You will be IT literate with the ability to work flexibly and under pressure to meet deadlines, using your own initiative to support the continuous improvement of this service.

If you are interested in working for Weaver Vale Housing Trust a ‘Times Top 100 Best Company for the past nine years, and you possess all the skills and abilities that we require, we look forward to hearing from you.

Closing date for applications: Friday 12 November 2021 at 12 noon

(Please be aware that applications received after this time will not be considered)

Interview Date: Thursday 18th November 2021

Please review the job pack here: Customer Experience Resource planner Job Information Pack.pdf[pdf] 161KB for further infomration and submit your CV together with a covering letter (maximum 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability. In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Employment Details
Employment Type:Full Time
Hours:37 hours per week
Pay:£24,411 per annum pro rata Annually

Springboard Employment Advisor

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 37 Hours per week (to be worked flexibly in line with business needs)
Location: Based in Cheshire & surrounding areas and flexible home working
Closing Date: November 30, 2021
Salary: £24,865 – £27,320 per annum plus car allowance
Location: Based in Cheshire & surrounding areas and flexible home working

Weaver Vale Housing Trust a social housing landlord based in West Cheshire, providing over 6,000 homes in Northwich, Winsford, Frodsham, Helsby and outlying rural areas. We are excited to be a delivery partner within the Springboard project working across the Cheshire West area.

Weaver Vale Housing Trust has a fantastic opportunity for Employment Advisor to join a new Team within the Trust on a temporary/fixed term appointment, this is an ESF project funded by the European Social Fund and is initially expected to end on 30 June 2023. (Subject to funding).

As Advisor you will support the Trust in the implementation, development and delivery of the Springboard Cheshire programme which launches in October 2021 to support people in Cheshire and Warrington who are newly unemployed and whose employment has been affected by the Coronavirus Pandemic. The project will work with 2,400 people over two years. The focus will be to support them to overcome their personal barriers, improving their skills and finding employment.

We are a looking for applicants who have strong employer engagement or recruitment skills and have worked in a targeted role previously whilst supporting people to move forward and achieve their goals. Alongside this you will be an enthusiastic, positive, and proactive team player with strong interpersonal skills. Working with customers whose employment has been impacted by the Coronavirus Pandemic to enhance the opportunities and self-confidence of customers, supporting them to access a range of training and employment initiatives.

As Employment Advisor you will work within a team that supports individuals to recognise their skills and potential, offering information, advice and guidance making local opportunities more accessible. You will have the ability to build strong links with support agencies/network’s, this is a demanding but rewarding role which will seek to provide individuals with the self-confidence, knowledge, and skills to enhance their future employment opportunities, which will include providing assistance with Job Searches, Applications, CVs and Interview Techniques.

We are looking for a real “people person” with excellent time management skills and a team player as close liaison with other staff is essential to the success of the programme. An enthusiasm to develop the job and the service, and a vision for the future will be encouraged. The post holder will possess excellent IT skills, be flexible in approach, able to use your initiative and have a positive attitude towards helping others to achieve.

A willingness to travel across the Cheshire West, Chester and surrounding areas will be required.

The successful candidate will be based in the Cheshire area & will be required to work at outreach locations in the community, from home or from head office in Northwich.

For further information on the role please contact Wendy Williams on 01606 813546.

Closing date for applications: Tuesday 30th November, 12 noon (Please be aware that applications received after this time will not be considered)

Assessment & Interview Date: To be confirmed

Please click to download the Springboard Employment Advisor Job Information Pack and submit your CV with a covering letter (max. 2 pages) detailing your preferrred location and demonstrating how you meet the minimum criteria in relation to the person specification and send to [email protected]

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. We would request that previous recent applicants do not reapply for this position.

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Directorate of Neighbourhoods and Customer Services

Company: Weaver Vale Housing Trust
Job Type: Customer Experience Planner – Permanent x2 roles
Hours of Work: 37 Hours per week (to be worked flexibly in line with business needs)
Location: Based at Gadbrook, Northwich (supports flexible home working)
Closing Date: November 12, 2021
Salary: £24,411 per annum pro rata
Location: Based at Gadbrook, Northwich (supports flexible home working)
Interview Date: November 18, 2021

Weaver Vale Housing Trust has an exciting opportunity for two Customer Experience
Planner to join our first point of contact Customer Hub. We need someone who can work
within a multi discipline team delivering excellent levels of customer service. You’ll be
responsible for providing a first-class planning and appointing service, tracking registered
orders through to completion ensuring optimum utilisation of the workforse, whilst providing
excellent levels of customer service

Our Customer Hub is a key service for the Trust with the aim of responding to customer
queries and resolving issues at first point of contact by:
• Ensuring the customer experience is a positive one by being proactive and ensuring
clear and effective communication with internal and external customers.
• Supporting continuous service improvements across the Customer Experience
teams.
• Work in partnership with other service areas and agencies to achieve high levels of
customer care.

The successful candidate must have administration experience, be self-motivated and
organised, with strong accuracy, interpersonal and communication skills. You will be IT
literate with the ability to work flexibly and under pressure to meet deadlines, using your own
initiative to support the continuous improvement of this service.

If you are interested in working for Weaver Vale Housing Trust a ‘Times Top 100 Best
Company for the past nine years, and you possess all the skills and abilities that we require,
we look forward to hearing from you.

Closing date for applications: Friday 12 November 2021 at 12 noon
(Please be aware that applications received after this time will not be considered)

Interview Date: Thursday 18th November 2021

Please review the job pack for further infomration and submit your CV together with a
covering letter (maximum 2 pages) demonstrating how you meet the minimum criteria in
relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria
for the role will be guaranteed an interview. Please confirm within your application if you
consider yourself to have a disability. In line with the Trust’s Disclosure & Barring Policy,
please confirm if you have any current convictions under the Rehabilitation of
Offenders Act 1974.

FULL JOB SPECIFICATION ATTACHED

The Trust invites applications from all members of the community, irrespective of age, sex,
marital status, sexual orientation, race, religion or disability.

Customer Experience Resource Planner

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 37
Location: Based at Gadbrook, Northwich
Closing Date: November 12, 2021
Salary: £24,411 per annum pro rata
Location: Based at Gadbrook, Northwich
Interview Date: November 18, 2021

Directorate of Neighbourhoods and Customer Services
Customer Experience Planner- Permanent
£24,411 per annum pro rata
37 Hours per week (to be worked flexibly in line with business needs)
Based at Gadbrook, Northwich (supports flexible home working)

Weaver Vale Housing Trust has an exciting opportunity for a Customer Experience Planner to join our first point of contact Customer Hub. We need someone who can work within a multi discipline team delivering excellent levels of customer service. You’ll be responsible for providing a first-class planning and appointing service, tracking registered orders through to completion ensuring optimum utilisation of the workforse, whilst providing excellent levels of customer service

Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:

• Ensuring the customer experience is a positive one by being proactive and ensuring clear and effective communication with internal and external customers.

• Supporting continuous service improvements across the Customer Experience teams.

• Work in partnership with other service areas and agencies to achieve high levels of customer care.

The successful candidate must have administration experience, be self-motivated and organised, with strong accuracy, interpersonal and communication skills. You will be IT literate with the ability to work flexibly and under pressure to meet deadlines, using your own initiative to support the continuous improvement of this service.

If you are interested in working for Weaver Vale Housing Trust a ‘Times Top 100 Best Company for the past nine years, and you possess all the skills and abilities that we require, we look forward to hearing from you.

Closing date for applications: Friday 12 November 2021 at 12 noon
(Please be aware that applications received after this time will not be considered)

Interview Date: Thursday 18th November 2021

Please review the job pack for further infomration (https://www.wvht.co.uk/current-vacancies/customer-experience-resource-planner-332/) and submit your CV together with a covering letter (maximum 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability. In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Energy Advisor x 2

Company: Weaver Vale Housing Trust
Job Type: Fixed Term contract
Hours of Work: 37
Location: Gadbrook
Closing Date: October 21, 2021
Salary: £24,865
Location: Gadbrook
Interview Date: November 4, 2021

Directorate of Finance & Business Services
Energy Advisor x 2
Grade F – £24,865 per annum
Full time 2-year fixed term contract
Based in Northwich, Cheshire & surrounding areas with flexible home working

This is an exciting opportunity to work on a new project that will deliver advice, support and guidance to Weaver Vale Housing Trust customers regarding energy costs, debt, tariffs and usage to help reduce fuel costs, debt and maximise customer incomes. You will work within the Money Matters Team who support customers with all financial issues concerning welfare benefits and debts.

We are a looking for an enthusiastic, positive and proactive professional person with strong interpersonal skills to join our specialist high performing Money Matters Team. You will become part of a team that improves the quality of our customers lives as well as helping to ensure that rent and other bills are paid and tenancies sustained.

You will provide excellent customer care and build productive partnerships and work with external organisations, stakeholders and internal teams towards a common goal of reducing energy costs, carbon usage and increasing the financial resilience of our customers. You will help and support Weaver Vale customers to become financially independent, financially resilient and overcome fuel poverty and to achieve project targets.

The post requires an organised and customer focussed individual with an ability to prioritise tasks and who has excellent IT skills and uou should have a minimum of five GCSE’s, or equivalent for this post.

Closing date for applications: Thursday 21st October 2021 (Please be aware that applications received after this time will not be considered)

Assessment & Interview Date: 2nd and 4th November 2021

In addition to salary, we offer a great working environment, an excellent pension scheme with a high level of employer’s contribution, 24 – 29 days’ leave, childcare subsidy and much more.

Please submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Compliance Officer

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 37
Location: Gadbrook
Closing Date: October 18, 2021
Salary: £26,000
Location: Gadbrook
Interview Date: October 22, 2021

Directorate of Property
Compliance Officer
Salary: £26,000
37 hours per week (to be worked flexibly in line with business needs)

Do you want to develop a career within a Social Housing environment, as part of a ‘Times Top 100 Company to Work For’? The Property Directorate is seeking to recruit a Compliance Officer to work within the Assets Team. The Directorate is responsible for the procurement and delivery of works up to the value of £15 million annually, based in the Trust’s portfolio of over 6,200 properties.

Having already made significant improvements to the existing Compliance functions within the Trust, we are looking for candidates who are knowledgeable and passionate about compliance works, care about keeping people safe and secure in their homes and who have a desire to learn and develop skills and experience. In return you will join an organisation where there are opportunities for personal development in a supportive and welcoming environment.
Reporting to the Compliance Manager, this is an exciting opportunity to join a highly effective team, helping deliver a crucial compliance function which is of key importance to the Trust. The main focus will be leading on and ensuring the delivery of key Complaince inspection and testing programmes, planning and co-ordinating appointments with customers and contractors, collating subsequent compliance information and updating key data within our core systems. This will also involve the production of reports and analysis of data with responsbilities for acting on this information.

Candidates will need to work closely with a variety of teams across the Trust, especially with operational team leaders and managers, and must support the Compliance Manager in continually meeting targets and deadlines and therefore be pro-active and continually promote all apsects of Compliance. They should also have a desire to improve existing systems that have been continually developed over a number of years, ensuring that the Trust remains at the forefront of excellent Compliance delivery.

If you think you are the right person for the role and are keen to make a difference, please get in touch.

You must have a current and valid UK driving licence and the use of your own vehicle for business use.

Please be advised this role requires an Basic Disclosure Barring Service Check.

Closing date: 12 noon on Monday 18 October (Applications received after this time will not be considered)

Interview and Assessment date: Friday 22 October 2021

Please review the job pack for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile and person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability

Customer Service Advisor

Company: RMG
Job Type: Permanent
Hours of Work: 37.5
Location: Northwich Gadbrook Park CW9 7LN
Closing Date: November 1, 2021
Salary: £17,434 per annum
Location: Northwich Gadbrook Park CW9 7LN

Full Time Permanent 37.5 hours

Property Management

Monday – Sunday shifts – 8am-4pm, 10am-6pm, 12pm-8pm rotational – You would only be required to work 1 weekend per month
5 days on 2 days off per week.
Salary: £17,434 per annum

Location: Northwich Gadbrook Park CW9 7LN

Inbound calls/Web chat – Existing Customers

September and October start dates available

RMG are an industry leader within the Property Management sector and we are now looking for skilled Customer Service Advisors to take Inbound calls from our existing customers.

If you come from contact centre, customer service, hospitality, retail or any other customer facing position we are keen to hear from you.

RMG can offer you your first steps onto the career ladder providing exceptional training and genuine progression paths into areas such as:

Team Leading
Finance
HR/Recruitment
Property Management
Business Development
Health & Safety and MUCH more

The Role of the Customer Service Advisor:

As part of the Property Manager function you will handle customer inquiries of a varied nature
Responded in an accurate and timely manner in accordance with RMG policies and procedures.
Receive, understand and assess customer contacts and inquiries to establish requirements for advice, guidance and service/solutions.
Select and provide relevant service/solutions

Skills of the Customer Service Advisor:

Confident communicator
Excellent Customer Service skills
IT skills
Self-motivated
Able to work to KPIs and deadlines
Previous experience using web chat is beneficial

Benefits of the Customer Service Advisor Role:

Fully paid training program
Development and progression opportunities
25 days holiday + Bank holidays + Birthday off
Annual salary reviews
Pension Scheme
Onsite parking
Company funded qualifications
Discount Portal
Life Assurance

To apply for our Customer Service Advisor role please click APPLY below.

RMG embraces diversity and equal opportunity in the workplace
We look forward to speaking with you.

Key Words: Customer Service Advisor, Customer Service, Call Centre Advisor, Inbound, Retail, Hospitality

APPLY HERE: https://rmg.current-vacancies.com/Jobs/Advert/2339494?cid=1912&t=Customer-Service-Advisor

Contract Supervisor – Open Space & Environmental Services

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 37
Location: Gadbrook
Closing Date: November 1, 2021
Salary: £30,000
Location: Gadbrook

DIRECTORATE OF PROPERTY
Contract Supervisor – Open Space and Environmental Services (Permanent)
Salary £30,000 – £34,865 per annum
37 hours per week (to be worked flexibly in line with business needs)

The Trust provides homes and services across Cheshire and is a Times Top 100 company to work for. We have over 6000 properties and a variety of external open spaces. We are looking for a supervisor on a permanent basis to work within the Open space and environmental services team. Our team is responsible for maintaining both the Trusts open spaces and internal communal areas as well as delivering a planned external works program within customer gardens.

We are looking for someone who loves working outdoors, is passionate about delivering an excellent grounds maintenance service and will help shape and develop our open space service for the future. With the ability to build strong and effective relationships, you will be responsible for supervising both our in-house team and external contractors and will have demonstrable experience in both. You will be responsible for the safe and timely delivery of both planned and cyclical grounds maintenance work ensuring that we are providing a quality service to our customers whilst ensuring value for money.

You will have strong horticultural and plant knowledge with an interest in improving both the amenity value and biodiversity within open space areas as well as an innovative approach to dealing with other environmental issues such as litter and fly tipping. You will be as comfortable using a range of IT systems as you are with operating horticultural equipment or planning a work schedule for the team.

You will work flexibly from site, home and the office and will have the autonomy to manage your own workload. You will proactively find solutions to resolve customer queries and complaints regarding the grounds maintenance service and take our customers views into account to develop our procedures.

It is essential that you work within the values of the Trust and can communicate effectively with customers, colleagues and external partners. You must have a current and valid UK driving licence.

In addition to salary, we offer a great working environment, a workplace pension scheme, 25-31 days annual leave depending on service, child-care subsidy and annual Personal Development and Well Being payment.

Please be advised this role requires a Basic Disclosure Barring Service Check.

Closing date: Noon, 12 noon, Monday 1st November 2021 (Please be aware that applications received after this time will not be considered)

Assessment / Interview Date: Week commencing 8th November 2021

Please visit our website at www.wvht.co.uk to access the job information pack.

To apply please submit your C.V. with a covering letter demonstrating how you meet the essential criteria as detailed on the person specification and send to [email protected] . C.V’s without a covering letter will not be considered.

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Home Moves Assistant

Company: Weaver Vale Housing trust
Job Type: Permanent
Hours of Work: 22.2
Location: Gadbrook
Closing Date: September 24, 2021
Salary: 21,961 pro rata
Location: Gadbrook
Interview Date: September 29, 2021

Directorate of Neighbourhoods and Customer Services
Home Moves Assistant
Monday to Wednesday -22.2 hours per week
Grade E – £21,961 – £24,165 pro rata
Based: Gadbrook Park, Northwich, working flexibly from both home and office.

An exciting opportunity has arisen for a self-motivated, proactive Home Moves Assistant to join our Lettings Team. The team manages the allocation of all our vacant properties for rent, delivering a seamless, co-ordinated approach to the letting of Trust properties.

We are looking for a strong team player, with a positive and enthusiastic attitude who works well under pressure. The post holder must also demonstrate a commitment to delivering excellent customer service with a focus on the needs of the customer and possess good verbal and written communication skills.

You must also be able to work flexibly to meet the needs of the business, with good organisational and problem-solving skills. Part of this role will be working from home, which will require an appropriate place to work.

This is an exciting opportunity to be part of this busy team and make a real difference to our customer’s lives and in return you will be provided with a varied and extremely rewarding role.

Closing date for applications: Friday 24th September at 12.00 noon (Applications received after this time will not be considered)

Interview date: 29th & 30th September 2021

Please visit our website at www.wvht.co.uk to access the job information pack & application form or alternatively, please submit your CV with a covering letter (max. 3 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Home Moves Advisor

Company: Weaver Vale Housing trust
Job Type: Full TIme
Hours of Work: 37 hours
Location: Gadbrook
Closing Date: September 24, 2021
Salary: £29,122
Location: Gadbrook
Interview Date: September 29, 2021

Directorate of Neighbourhoods and Customer Services
Home Moves Advisor x 3 – Permanent, 12 month & 6 month fixed term contract
Grade G – £29,122 – £33,178
Based: Gadbrook Park, Northwich, working flexibly from both home and office with travel to properties across the Cheshire area as required.

An exciting opportunity has arisen for three self-motivated, proactive Home Moves Advisors to join our Home Moves Team on either a permanent or fixed term basis. The team manages the allocation of all our vacant properties for rent, delivering a seamless, co-ordinated approach to the letting of Trust properties. This also includes managing the handover process of New Build Developments, maximising rental income to the business.

We are looking for strong team players, with a positive and enthusiastic attitude who works well under pressure. The post holders must also demonstrate a commitment to delivering excellent customer service with a focus on the needs of the customer and possess good verbal and written communication skills.

You must also be able to work flexibly to meet the needs of the business, with good organisational and problem-solving skills. Part of this role will be working from home, which will require an appropriate place to work.

This is an exciting opportunity to be part of this busy team and make a real difference to our customer’s lives and in return you will be provided with a varied and extremely rewarding role.

Closing date for applications: Friday 24th September at 12.00 noon (Applications received after this time will not be considered)

Interview date: 29th & 30th September 2021

Please visit our website at www.wvht.co.uk to access the job information pack & application form or alternatively, please submit your CV with a covering letter (max. 3 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.