Careers at Gadbrook Park

1st Line Support Desk Analyst

Company: AIR IT
Job Type: Full Time
Hours of Work: TBC
Location: Northwich
Closing Date: May 1, 2021
Salary: TBC
Location: Northwich

We are AIR IT, a responsive, client-focused and award-winning Managed Service Provider, helping clients achieve success and transformation through their IT and communications. Independently ranked as one of the UK’s top and most progressive Managed Service Providers (MSP), we are a mature, well-established and trusted strategic technology partner with over 15 years of industry experience.

It’s an exciting time to join our team – we have recently acquired Concise Technologies. Like Air IT, Concise is a well-established, IT/Telecoms Managed Service Provider in its own right, providing outstanding service to a growing number of clients.

This is a fantastic opportunity to join a market-leading company that invests in it’s people. We offer great career progression and learning opportunities to gain additional industry-standard IT based qualifications.

Our ideal candidate will have previously worked as a support engineer / analyst, ideally within a Managed Service environment. Outstanding customer service coupled with clear verbal and written communication skills are key.

What you will be doing:

• Providing efficient and effective customer service to end users and other stakeholders
• Acting as the first point of contact for technical service requests
• Troubleshooting of client machines & basic tasks
• Providing 1st line diagnosis and resolution with a high level of first-time fixes
• Responding appropriately to more complex problems through escalation
• Prioritisation and management of workload to ensure client SLAs are met

What we need from you:

• Ideally have previous experience providing IT support
• Exemplary customer service and problem-solving skills
• Proficient in Microsoft Office programmes
• Basic technical understanding of Networks – WAN and LAN connectivity, routers, firewalls etc.
• The ability to build, configure, administer and support
• Ability to multi-task and adapt to changes quickly

Find out more here.

Administration & Operations Co-ordinator

Company: Totally Healthful & Healthful Pets
Job Type: Part-time
Hours of Work: Part-time Monday and Thursday, with flexibility to cover holidays and busy periods
Location: Gadbrook Business Park
Closing Date: May 1, 2021
Salary: TBC
Location: Gadbrook Business Park

A new opportunity to join a growing on-line business in the human (Totally Healthful) and pet sector (Healthful Pets).

On a day to day basis this role will ensure the smooth running of the office and tasks will include:

• Answering the phone to handle queries relating to customers’ orders. Following up with customers regarding any queries raised, such as orders not arrived when they should have done, damaged items etc. This could be via the phone or email.
• Taking telephone orders
• Processing refunds
• Helping to pick and pack orders
• Helping with putting stock away

In addition the main parts of the role include:

Websites
• Adding new products to the website
• Update product descriptions as required
• Checking abandoned baskets and orphaned transactions
• Checking on BBDs and reducing any where the date is close.
• Contacting suppliers to make sure we are on their websites as people who stock their
• Ensure that the websites are topical – changing focus on the seasons such as changing Featured Products, ensuring seasonal products are prominent, changing the website banners
• Ongoing maintenance to check the website looks its best.
• Review website at any opportunity – check listing are correct, review meta description, check keywords

Linnworks (stock system and where orders shipping labels are printed)
• Understanding fully how Linnworks works to ensure orders have the correct postage and are dispatched in a timely manner, printing and amending orders, checking addresses, processing shipping at the end of the day
• Adding new products to Linnworks
• Adding new stock to Linnworks
• Carry out a weekly report for out of stocks, ad hoc stock checks etc.

Reviews
• Respond to reviews on the Review website

E-shot & Customers
• Help with the sending out of monthly / bi-weekly e-shots
• Review who has purchased more than once and consider who we reward those customers
• Develop a strategy for increasing sales by targeting specific customers

SEO
• Have an understanding of SEO to ensure optimisation on web pages

OWN LABEL DEVELOPMENT
• Help with the development of own label products

BLOG
• Writing blogs
• Adding blogs to website and sharing on Facebook
• Adding new blogs to relevant product pages on the website

NEWSLETTERS
• Helps create quarterly newsletters showcasing our products

ADVERTSING
• Co-ordinating adverts to go into National magazines

Monthly Statistics
Followers on Facebook, Twitter, Instagram, Pintrest
Numbers signed up to receive E-shot
Numbers of repeat customers
Review articles and products posted on FB
Google Analytics

This role could have potential, in the future to include:

Facebook and Marketing
• Generate a strategy for FB which shares information, raises brand awareness, encourages engagement and increases followers.
• Plan monthly FB campaigns and produce at least one post daily
• Review what other Companies are doing to keep abreast of what is going on, what people are liking and how frequently other Companies are posting
• At the start of year, diarise key dog event dates to focus marketing activities – such as Crufts, bring a Dog to work day, Valentines day etc.
• Identify forums on facebook that we can sign up to
• Contact popular FB dog groups with a view to offering give-aways for competitions to raise brand awareness.
• Produce and review monthly stats.

Instagram – post regularly to Instagram to increase followers and engagement

Twitter – post regularly to Twitter to increase followers and engagement

Pinterest – create boards and post new boards on a weekly basis.

The Ideal Person
• Excellent organisation skills
• Excellent IT skills to be able to pick up using the Magento and WooCommerce websites and Linnworks stock system; together with Excellent MS Office skills with particular Word and Excel
• Excellent communication skills to deal as you will be required to liaise with customers
• Use initiative to solve problems
• Photography skills are beneficial (D)
• The ability to work alone and at times under pressure
• Possess skills in graphic design packages including Photoshop, Indesign or equivalent
• Knowledge of Google analytics, Adwords and SEO campaigns.
• An understanding of social media
• Flexible

Location, Hours, Salary and Benefits
• The position is based in Northwich (Gadbrook Business Centre) but may relocate in the locality.
• Flexible regarding hours but the ability to cover days off and cover holidays.
• The salary will be based on experience and reflect the market rate.

To apply or for more information please get in touch with Kay Johnson (Co-Owner) on 07894 454547 / 01565 740777

Multi skilled Operative – Groundworker

Company: Weaver Vale Housing Trust
Job Type: Permanent
Hours of Work: 40
Location: Gadbrook
Closing Date: April 12, 2021
Salary: £27,031 per annum
Location: Gadbrook
Closing Date: April 19, 2021
Interview Date: April 23, 2021

Information Pack

DIRECTORATE OF PROPERTY
Multi skilled operative – Groundworker (Permanent)
Salary £27,031 per annum
40 hours per week

The Trust provides homes and services across Cheshire and is a Times Top 100 company to work for. We have over 6000 properties and a variety of external open spaces. We are looking for an experienced flagger and fencer on a permanent basis to work within the Open space and environmental services team.

Do you enjoy working outdoors in all weathers? Do you work to a high standard and take pride in what you do? As a ground worker at the Trust, you will carry out both planned and responsive external works across all of the Trust’s external areas including customers gardens and communal open spaces. You must have demonstrable competence in all aspects of groundwork including flagging, fencing, drainage and garden clearances. You will be expected to work safely, follow guidelines, assess risk and ensure the safety of yourself, our customers and your colleagues.

You will be working in domestic properties and it is essential that you work within the values of the Trust and can communicate effectively with both customers and colleagues. You should be comfortable working as part of a team, be flexible to the demands of the role but have the confidence to manage your own time and use your own initiative.

You must have a current and valid UK driving licence.

The working week is 40 hours, and these hours will be worked between the hours of 8.30am and 5.00pm. In addition, you will be required to participate on the out of hours callout rota and work within a 30 mile radius of Gadbrook Point, Northwich.

In addition to salary we offer a great working environment, a workplace pension scheme, 25-31 days annual leave depending on service, child-care subsidy and annual Personal Development and Well Being payment.

Please be advised this role requires a Basic Disclosure Barring Service Check.

Closing date: Noon, 12th April 2021
(Please be aware that applications received after this time will not be considered)

Assessment/Interview date: 16th April 2021

Please submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

In line with the Trust’s Disclosure & Barring Policy, please confirm if you have any current convictions under the Rehabilitation of Offenders Act 1974.

The Trust invites applications from all members of the community, irrespective of age, sex, marital status, sexual orientation, race, religion or disability.

Finance Officer Maternity Cover

Company: Weaver Vale Housing Trust
Job Type: 12 months Maternity Cover (Fixed term)
Hours of Work: 37
Location: Gadbrook
Closing Date: April 5, 2021
Salary: Grade E – £21,951 per annum
Location: Gadbrook
Interview Date: April 12, 2021

Directorate of Finance and Business Services
Finance Officer
Grade E – £21,951 per annum
37 Hours per week, (to be worked flexibly in line with business needs) for up to 12 months Maternity Cover (Fixed term)

An exciting opportunity has arisen for a self motivated individual to join our Finance Team.

This is a wide ranging role, with a remit which includes involvement in management accounts, year end accounts, budget preparation and control, reporting, rent accounting, and system mainenance of our Housing Management System.

You will hold a relevant accountancy or business qualification, have a sound knowledge of accounting procedures and be experienced in the use of Financial Systems including Microsoft packages. Experience of computerised Housing Management Systems is also desirable.

You will be a strong team player, with a positive and enthusiastic attitude who works well under pressure. The post holder must also demonstrate good communication skills, and be helpful and approachable at all times. Problem solving is a key part of this role, along with a desire to learn and develop your skills and experience.

Closing date for applications: 12 noon, Monday 5th April 2021
(please be aware that applications received after this time will not be considered)

Assessment and Interview Date: Week Commencing Monday 12th April 2021

In addition to salary we offer a great working environment, an excellent pension scheme with a high level of employer’s contribution, flexible working, 24 – 29 days’ leave, child care subsidy and subsidised use of leisure facilities.

Please submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the person specification, please send to [email protected]

Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability.

The Trust invites applicants from all members of the community, irrespective of age, sex, marital status, race, sexual orientation, race, religion or disability.